Waitrose executes job reversal regarding initially declined autistic staff member

Tom Boyd stacked shelves at his local Waitrose for four years on a voluntary basis before being initially turned down for paid work
Tom Boyd worked at his neighborhood Waitrose for four years on a voluntary basis before being initially turned down for paid work

The supermarket has overturned its decision not to grant compensated employment to an individual with autism after previously stating he had to stop stacking shelves at the store where he had volunteered for several years.

Earlier this year, Tom's mother requested whether her adult child the individual could be provided a employment opportunity at the retail establishment in Greater Manchester, but her application was eventually rejected by the supermarket's headquarters.

On Thursday, alternative retailer the grocery chain announced it was interested in providing Tom compensated work at its local branch.

Responding to the company's change of position, the parent stated: "We are going to evaluate the situation and determine whether it is in Tom's best interests to return... and are having further discussions with the supermarket."

'We are investigating'

A spokesman for Waitrose commented: "We'd like to see Tom resume, in paid employment, and are working closely from his family and the non-profit to make this happen."

"We hope to see him back with us very soon."

"We care deeply about assisting people into the job market who might usually not be given a chance."

"Therefore, we warmly welcomed Tom and his helper into our Manchester location to learn the ropes and enhance his self-assurance."

"We have guidelines in place to facilitate volunteering, and are reviewing the situation in this instance."

Frances Boyd wants to discern what is the best offer for her son
Tom's mother seeks to determine what is the best offer for her child

Tom's mother stated she had been "overwhelmed" by how the public had responded to her discussing her family's story.

The individual, who has specific communication needs, was praised for his work ethic by store leadership.

"He contributed extensive time of his effort purely because he sought inclusion, contribute, and make a difference," stated his parent.

Tom's mother praised and thanked employees at the local supermarket for helping him, noting: "They included him and were wonderfully accommodating."

"I feel he was just flying under the radar - everything was working well until it became a headquarters matter."

The family have been supported by local official Andy Burnham.

He wrote on online platforms that Tom had received "truly terrible" management and vowed to "assist him to find another placement that works".

The mayor stated the Greater Manchester Combined Authority "would encourage each company - like Waitrose - to participate to our brand new inclusion initiative".

Speaking with Tom's mother, who announced of the employment opportunity on BBC Radio Manchester, the public figure commented: "Congratulations for bringing attention because we need a major education initiative here."

She agreed to his offer to serve as a representative for the program.

Jason Garrett
Jason Garrett

A tech enthusiast and business strategist with over a decade of experience in digital transformation and startup consulting.